Terms of Service

1. Acceptance of Terms

By accessing and using Synali ("the Service"), a Chrome extension that provides AI-powered messaging assistance, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Service.

2. Description of Service

Synali is a Chrome extension that provides AI-powered messaging assistance across various platforms including WhatsApp, LinkedIn, Slack, Instagram, and Gmail. The service includes:

• Real-time AI response generation based on conversation context
• Knowledge base integration for enhanced responses
• Multi-platform messaging support
• Customizable AI preferences and settings
• Subscription-based access to premium features

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Be at least 13 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Ensuring your account information remains accurate
• Logging out of your account when using shared devices

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for:

• Personal and business communication assistance
• Generating AI responses for legitimate conversations
• Uploading and managing knowledge bases for your own use
• Customizing AI preferences for your needs

4.2 Prohibited Uses

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Generate content that is harmful, offensive, or violates others' rights
• Attempt to reverse engineer or hack our systems
• Use the Service to spam or harass others
• Share your account credentials with others
• Upload malicious files or content to knowledge bases
• Use the Service to generate content that infringes on intellectual property rights

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Subscription details are available on our website and may be updated from time to time.

5.2 Payment Processing

Payments are processed through Paddle, a third-party payment processor. By subscribing, you authorize us to charge your payment method for the subscription fees.

5.3 Billing and Renewal

• Subscriptions automatically renew unless cancelled
• You will be charged at the beginning of each billing period
• Price changes will be communicated in advance
• Refunds are handled according to our refund policy

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

6. Refund Policy

6.1 General Refund Policy

We want you to be satisfied with your Synali subscription. Our refund policy is designed to be fair and transparent for all users.

6.2 Refund Eligibility

Refunds may be granted under the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from using the service effectively within the first 7 days of your subscription
• Service Unavailability: If our service is unavailable for more than 24 consecutive hours during your billing period
• Billing Errors: If you were charged incorrectly or multiple times for the same service
• Unauthorized Charges: If charges were made without your authorization

6.3 Refund Process

To request a refund:

• Contact our support team at contact@synali.com
• Include your account email and a detailed explanation of the issue
• Provide any relevant screenshots or error messages
• We will review your request within 2-3 business days

6.4 Refund Processing

If your refund is approved:

• Refunds are processed through Paddle, our payment processor
• Processing time is typically 5-10 business days
• Refunds will be credited to your original payment method
• You will receive an email confirmation once the refund is processed

6.5 Non-Refundable Circumstances

Refunds will not be granted for:

• Change of mind after using the service for more than 7 days
• Failure to cancel subscription before renewal
• Violation of our Terms of Service
• Account termination due to policy violations
• Partial usage of subscription periods

6.6 Paddle-Specific Terms

Since we use Paddle as our payment processor, their terms and conditions also apply to refunds. Paddle may have additional requirements or processing times that are beyond our control.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are owned by Synali and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you upload to our Service, including knowledge bases. By uploading content, you grant us a limited license to process and use that content to provide the Service.

7.3 AI-Generated Content

AI-generated responses are provided for your use, but we do not claim ownership of such content. You are responsible for ensuring that your use of AI-generated content complies with applicable laws and third-party terms of service.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. The Service is provided "as is" and "as available" without warranties of any kind.

9.2 AI Accuracy

AI-generated responses are provided for assistance only. We do not guarantee the accuracy, completeness, or usefulness of AI responses. You should review and verify all AI-generated content before using it.

9.3 Limitation of Liability

To the maximum extent permitted by law, Synali shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

10. Third-Party Services

Our Service integrates with and relies on third-party services including:

• Messaging platforms (WhatsApp, LinkedIn, Slack, Instagram, Gmail)
• AI service providers (OpenAI, Anthropic)
• Payment processors (Paddle)
• Cloud services (Supabase, Pinecone)

Your use of these third-party services is subject to their respective terms of service and privacy policies.

11. Termination

11.1 Termination by You

You may terminate your account at any time by deleting your account through the Service or contacting us directly.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account data in accordance with our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Synali operates. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration or in the appropriate courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Sending an email notification to registered users
• Displaying a notification in the extension

Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: contact@synali.com
• Website: https://synali.com